Store Policies

How long before my order is shipped:  

Most of our items ship in 3-5 business days, but some are made to order so please allow 1-4 weeks depending on your order.  You can always contact us to inquire about shipping your item.  If you send something back, we are under no obligation to issue a refund.

 

Returns: We want all of our customers to have a pleasant experience and be fully satisfied with their purchase.  So, please contact us to discuss any issues with your purchase.  We offer returns, exchanges, or even store credits.  (Custom items are NOT returnable).  Please note that because many of our items are made to order, we require a 20% re-stocking fee.  We cannot accept returns on intimates/under garments.  We cannot accept returns on anything that has been: worn, washed, dry cleaned, stained, ripped, damaged in any way.  We reserve the right to inspect all returns upon receipt.  If you are wanting to exchange/return, you must contact us within 3 days of delivery.

SAFETY:  All designs are created with customer safety in mind. Some items may include buttons, ribbons, bows, etc. and may be a choking hazard for small children. Please supervise children when these items are worn, and keep such items away from your child's mouth. At time of purchase, you are agreeing Maiden Lane Boutique is not responsible for any accidents or injuries that may occur while wearing or using these items.